Support | Melanosity

Welcome To the Melanosity Support Portal

If you need help with Subscriptions, refunds, returns, or general support then use the form below and we will get in contact with you. Thanks, and have a great day!

Reason for Support*
Return Policy At Melanosity, our goal is to produce the best results possible while ensuring the highest degree of safety at all times. We manufacture our products in the U.S.A. in facilities in full compliance with FDA regulations to guarantee their quality and safety. We offer refunds within fifteen (15) days of delivery to the recipient with a ticket number, only for unopened container(s) or bottle(s) as inspected and determined by Melanosity. If container(s) or bottle(s) are opened, there will be NO refund for that product. NO EXCEPTIONS. Shipping expenses will not be refunded in any case including, but not limited to returns (unless the return is the result of an error made by Melanosity). To qualify for a return, please submit a ticket request to customer service. Failure to have the ticket number visible on either inside or outside of the returned package will automatically be denied as part of our policy. Once the returned order has been received with a ticket number. Please allow up to (21) business days to process the refund if approved.
Subscription Cancellation & Return Policy By ordering from Melanosity you agree to our terms and conditions. Subscriptions are set to auto-renew. You will be charged for your scheduled subscription until you cancel your subscription. As a subscriber, you are responsible for managing your subscription account. You can cancel or edit your subscription by modifying your account via the subscription email you have received upon purchase. If you require assistance with the cancellation process, please contact our support team by emailing us at [email protected] If you want to cancel a subscription order you must do so at least three (3) business days before the scheduled charge date to ensure the cancellation of your order. Failure to do so will result in the product(s) being charged and shipped, as scheduled by default. The subscription cannot be canceled until after the second order is billed.
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Welcome To the Melanosity Support Portal

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